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Returning goods (RMA)

If you plan to send us a return-shipment of goods/products in case of repair or warranty, we ask you to pre-register the shipment by completing our RMA request form below.

Steps to be taken to start the RMA procedure:

Fill in the RMA form below
Include picture(s) of the object(s)
Submit the form
Wait for our reply before undertaking further actions!

Do you have a customer ID?

Your customer ID can be found on your order confirmation, packing slip, or invoice.

Yes

Customer ID*

Company*

Name*

Email*

Phone number

Company adress*

Postal code*

City*

Country*

Shipping information for returning the evaluated/repaired object by us.

Is your shipping address different from you main address?*

Different

The same

Company name*

On behalf of

Adress*

Postal code*

City*

Country*

Order information

Order no.

Quantity of returning goods

Part description*

Fault/problem description*

Please include photographs of the object to be evaluated/repaired (max. 4).

In case of spring cable reel you're required to show type shield with type and serial number.

No file chosen

PLEASE NOTE: Do not ship items before you have received an RMA case form.

Returning goods (RMA)

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